Shipping policy

10-Day Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, we accept returns within 10 days of the delivery date.

To ensure your return is processed smoothly, please ensure the following criteria are met:

  • Timeframe: The return process must be initiated within 10 days of receiving your order.

  • Condition: Items must be in their original, unused, and unaltered condition, with all original tags and packaging completely intact.

  • Exclusions: Final sale items, personalized goods, and intimate items cannot be returned.

Return Shipping: Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We highly recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

Shipping & Carrier Delays

We strive to process and dispatch all orders promptly. However, once a package leaves our facility and is handed over to the shipping carrier, the transit time is completely out of our hands.

  • We are not responsible for shipping carrier delays of any kind, including those caused by inclement weather, staffing shortages, high seasonal volume, or logistical routing errors.

  • Estimated delivery dates provided at checkout are estimates only and are not guaranteed.

  • We will not refund shipping charges for packages that arrive later than the carrier's estimated delivery date.

International Orders: Taxes, Tariffs, and Duties

If you are ordering from outside of our home country, your shipment may be subject to import regulations.

  • The customer is solely responsible for all applicable customs duties, import taxes, and tariffs levied by the destination country.

  • We are not responsible for these charges, nor can we predict what they may be.

  • Customs policies vary widely; you should contact your local customs office for more information before placing an order.

  • If you refuse a shipment due to unexpected import fees, or if a package is returned to us because of unpaid duties, the original shipping cost will not be refunded, and a restocking fee may apply.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days. Please note that original shipping costs are non-refundable.

Questions?

If you have any questions or need to initiate a return, please contact our support team here with your order number.